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VIP Care & Low Resolution Time
In today’s cut-throat competitive world, every business attempts to woo consumers by doing multifarious things. However, the consumers’ prime requirement is best in class service viz. quality  of calls, data throughput speed et. el. These parameters, traditionally, can either be found out by expensive & sometimes unreliable market surveys or by intensive & large scale testing. Both of these are neither practically feasible nor provide a true consumer experience measurement.
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  Statistics reveal that a call to customer care centre lasts from few minutes to an hour which, most of the times, leaves the customer perplexed and disappointed. The bulk of the time goes in recognizing, identifying and understanding the problem; the resolution of the problem does not entail so much time. With the advent of smart-phones and third party apps this problem has become more acute.  
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